Understanding Order States

Track your order through different states and understand what each status means

Order Status Lifecycle

Your order will move through different states as it progresses. Understanding these states helps you know what to expect and what actions to take.

Status	Meaning	What It Means for You
PLACED	Order created and pending active handling	Your order is in the queue waiting for merchant assignment
ACCEPTED	A merchant accepted the order	A merchant has been matched to your order and will begin processing
PAID	Payment leg was marked paid in protocol flow	Payment has been confirmed by one party in the transaction
COMPLETED	Settlement path finished successfully	Your order is complete and all funds have been transferred
CANCELLED	Order was cancelled or expired	The order did not complete and has been terminated

Your order status (PLACED, ACCEPTED, PAID, COMPLETED, CANCELLED) tells you what stage you’re at. Each status implies a specific next action, and the app will guide you through it.

When to Take Action

Order stuck in PLACED

If your order remains in PLACED for longer than expected:

• Merchant assignment depends on availability and eligibility
• Wait for the timeout period specified in the app
• Consider canceling and recreating the order if needed

Order stuck in ACCEPTED

If your order stays in ACCEPTED without progressing:

• Check if you need to complete any required actions (payment, confirmation, etc.)
• Verify you’ve followed all instructions provided in the app
• Contact support if the merchant is not responding

Order stuck in PAID

If your order remains in PAID status:

• The counterparty may be completing their settlement actions
• Wait for the specified time window
• Use in-app support/escalation if the delay exceeds normal processing time
• Check dispute eligibility if conditions are met

If your order remains in a state longer than expected, use in-app support/escalation and check dispute eligibility.