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Documentation Index

Fetch the complete documentation index at: https://mintlify.com/p2pdotme/docs/llms.txt

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A user raises a dispute for an order if timing and state conditions are met. The order is marked disputed, merchant dispute state is updated, and an admin settles with a fault type (USER, MERCHANT, or BANK). Settlement triggers order/accounting paths and RP updates via hooks.

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Rules

  • Dispute windows differ by order type.
  • A dispute cannot be raised twice.
  • Settlement requires admin authorization.

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Dispute Flow

Jury-based escalation tiers (T1 resolver, T2 jury, T3 token-governance) and SLA-based auto-escalation are planned for a future release.