> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify.com/p2pdotme/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding Order States

> Track your order through different states and understand what each status means

## Order Status Lifecycle

Your order will move through different states as it progresses. Understanding these states helps you know what to expect and what actions to take.

| Status      | Meaning                                      | What It Means for You                                               |
| ----------- | -------------------------------------------- | ------------------------------------------------------------------- |
| `PLACED`    | Order created and pending active handling    | Your order is in the queue waiting for merchant assignment          |
| `ACCEPTED`  | A merchant accepted the order                | A merchant has been matched to your order and will begin processing |
| `PAID`      | Payment leg was marked paid in protocol flow | Payment has been confirmed by one party in the transaction          |
| `COMPLETED` | Settlement path finished successfully        | Your order is complete and all funds have been transferred          |
| `CANCELLED` | Order was cancelled or expired               | The order did not complete and has been terminated                  |

<Info>
  Your order status (`PLACED`, `ACCEPTED`, `PAID`, `COMPLETED`, `CANCELLED`) tells you what stage you're at. Each status implies a specific next action, and the app will guide you through it.
</Info>

## When to Take Action

<AccordionGroup>
  <Accordion title="Order stuck in PLACED">
    If your order remains in `PLACED` for longer than expected:

    * Merchant assignment depends on availability and eligibility
    * Wait for the timeout period specified in the app
    * Consider canceling and recreating the order if needed
  </Accordion>

  <Accordion title="Order stuck in ACCEPTED">
    If your order stays in `ACCEPTED` without progressing:

    * Check if you need to complete any required actions (payment, confirmation, etc.)
    * Verify you've followed all instructions provided in the app
    * Contact support if the merchant is not responding
  </Accordion>

  <Accordion title="Order stuck in PAID">
    If your order remains in `PAID` status:

    * The counterparty may be completing their settlement actions
    * Wait for the specified time window
    * Use in-app support/escalation if the delay exceeds normal processing time
    * Check dispute eligibility if conditions are met
  </Accordion>
</AccordionGroup>

<Warning>
  If your order remains in a state longer than expected, use in-app support/escalation and check dispute eligibility.
</Warning>