> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify.com/p2pdotme/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions to common issues you may encounter

## Common Issues and Solutions

Here are solutions to the most common problems users encounter on P2P Protocol:

<AccordionGroup>
  <Accordion title="Order was cancelled unexpectedly" icon="circle-xmark">
    If your order was cancelled without you initiating it:

    **Possible causes:**

    * The order expired due to inactivity or timeout
    * A transfer step failed (insufficient balance, wrong details, etc.)
    * Merchant cancelled due to eligibility changes

    **Solutions:**

    * Check whether the order expired or a transfer step failed
    * Review the cancellation reason in the app if provided
    * Recreate the order with correct details
    * Complete all required steps promptly to avoid timeout
    * Verify your stablecoin balance and approvals before placing new SELL/PAY orders
  </Accordion>

  <Accordion title="Merchant not responding" icon="user-slash">
    If your assigned merchant is not responding or taking action:

    **What to do:**

    * Wait for the protocol reassignment or timeout path where applicable
    * The protocol has built-in mechanisms to handle unresponsive merchants
    * Check the estimated timeout period in the app
    * If conditions are met (time window passed, clear evidence of non-response), raise a dispute with evidence
    * Document all attempts to contact or prompt the merchant

    <Warning>
      Do not send payment outside the app or use alternative payment methods if a merchant requests it.
    </Warning>
  </Accordion>

  <Accordion title="Transfer failed" icon="triangle-exclamation">
    If a stablecoin transfer or payment confirmation failed:

    **For SELL/PAY orders (stablecoin transfer failed):**

    * Confirm you have sufficient token balance in your wallet
    * Check if token approval is required and complete it
    * Verify network connectivity and try again
    * Check if the smart contract address is correct

    **For BUY orders (fiat payment issues):**

    * Confirm the payment rail details are correct
    * Verify you used the exact payment information provided in the app
    * Complete all required payment confirmation steps
    * Check with your bank or payment provider for any restrictions
    * Ensure you have sufficient balance in your fiat account
  </Accordion>

  <Accordion title="Cannot place order" icon="ban">
    If you're unable to create a new order:

    **Check the following:**

    * Account status: Verify your account is active and verified
    * Balance: Ensure sufficient stablecoin balance for SELL/PAY orders
    * Limits: Check if you've reached any daily or transaction limits
    * Supported regions: Confirm the payment rail is supported in your region
    * App version: Update to the latest version of the client app
    * Network issues: Verify your internet connection is stable
  </Accordion>

  <Accordion title="Stablecoins not received" icon="coins">
    If you completed a BUY order but haven't received stablecoins:

    **Steps to take:**

    * Check your order status in the app - it should show `COMPLETED`
    * Verify you're looking at the correct wallet address
    * Refresh your wallet balance (it may take a few moments to update)
    * Check the blockchain explorer with your transaction hash
    * If the order is still in `PAID` or earlier status, wait for completion
    * If order shows `COMPLETED` but no stablecoins received, contact support immediately
  </Accordion>

  <Accordion title="Fiat payment not received" icon="money-bill">
    If you completed a SELL order but haven't received fiat:

    **Steps to take:**

    * Check your order status - it should show `COMPLETED`
    * Verify the payment details you provided were correct
    * Check your bank account or payment rail account (may take time to process)
    * Note that different payment rails have different processing times
    * If order shows `COMPLETED` but payment not received after the expected timeframe, open a dispute
    * Gather evidence: transaction receipts, order details, communication with merchant
  </Accordion>
</AccordionGroup>

## Still Need Help?

If you've tried the solutions above and still experiencing issues:

<Steps>
  <Step title="Check order details">
    Review your complete order history and status in the app.
  </Step>

  <Step title="Use in-app support">
    Access the support or help section in the client app.
  </Step>

  <Step title="Consider dispute">
    If the issue involves merchant non-performance, check if you're eligible to open a dispute.
  </Step>
</Steps>