> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify.com/p2pdotme/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputes and Evidence

> How to handle disputes and submit evidence when issues arise

## When to Open a Dispute

If the counterparty (merchant) doesn't fulfill their obligation, you have the right to open a dispute. Common scenarios include:

* Merchant confirmed payment but you didn't receive fiat
* You sent payment but merchant won't release stablecoins
* Order stuck in a status with no progress from counterparty

<Warning>
  Disputes must be opened within the allowed time window specified in the protocol. After this window expires, you may lose the ability to dispute the order.
</Warning>

## Dispute Process

Follow these steps to open and manage a dispute:

<Steps>
  <Step title="Open a dispute">
    Open a dispute within the allowed time window using the dispute button in the app for the specific order.
  </Step>

  <Step title="Submit evidence">
    Submit evidence in-app to support your claim. The more detailed and clear your evidence, the better.

    **Good evidence includes:**

    * Payment receipts or transaction confirmations
    * Screenshots of order details and status
    * Communication records with the merchant
    * Bank statements or transaction history
    * Any other relevant documentation
  </Step>

  <Step title="Monitor dispute status">
    Monitor your dispute status in the app. You'll be notified of any updates or requests for additional information.
  </Step>
</Steps>

## How Disputes Are Resolved

Disputes are resolved on-chain by authorized admins under protocol fault rules. The resolution process:

1. Admins review submitted evidence from both parties
2. Decision is made based on protocol rules and evidence quality
3. Resolution is executed on-chain automatically
4. Both parties are notified of the outcome

<Info>
  Jury-based escalation tiers are planned for a future release, which will provide additional dispute resolution options.
</Info>

## Tips for Successful Disputes

<CardGroup cols={2}>
  <Card title="Act Quickly" icon="clock">
    Open disputes as soon as you identify an issue, within the allowed time window.
  </Card>

  <Card title="Document Everything" icon="file">
    Keep records of all transactions, communications, and actions taken.
  </Card>

  <Card title="Be Clear" icon="message">
    Provide clear, factual descriptions of what happened and what went wrong.
  </Card>

  <Card title="Submit Evidence" icon="paperclip">
    Upload all relevant evidence that supports your claim.
  </Card>
</CardGroup>