> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify.com/p2pdotme/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common merchant issues and solutions

<AccordionGroup>
  <Accordion title="Not getting assigned orders">
    **Possible causes and solutions:**

    * Confirm you are online and channels are approved/active.
    * Confirm operational availability and liquidity sufficiency.

    Check your merchant status, channel approval states, and ensure you have sufficient liquidity for the order sizes in your supported currencies.
  </Accordion>

  <Accordion title="Orders frequently cancelled">
    **Possible causes and solutions:**

    * Review response speed and settlement completion discipline.
    * Ensure payment channel details and balances are current.

    Slow response times or incomplete settlements can lead to cancellations. Make sure you're responding promptly and completing all required steps.
  </Accordion>

  <Accordion title="Unable to complete payout or settlement path">
    **Possible causes and solutions:**

    * Re-check channel readiness and app prompts.
    * Escalate using supported admin/ops process if needed.

    Verify that your payment channels are properly configured and you've followed all in-app instructions. If the issue persists, contact support.
  </Accordion>

  <Accordion title="Fee withdrawal not available">
    **Possible causes and solutions:**

    * Confirm you have accrued withdrawable fees and no blocking state.
    * Retry through supported merchant operations interface.

    Check that you have sufficient accrued fees and that your merchant account is not in a blocked or restricted state.
  </Accordion>
</AccordionGroup>

<Note>
  If you continue to experience issues after trying these solutions, contact your Circle Admin or use the supported escalation process.
</Note>