> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify.com/p2pdotme/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Risk and Reliability Practices

> Best practices for maintaining reliable merchant operations

Follow these best practices to maintain high reliability and minimize operational risk.

## Best Practices

<CardGroup cols={1}>
  <Card title="Quick response" icon="bolt">
    Respond quickly to assigned orders.
  </Card>

  <Card title="Accurate metadata" icon="pen-to-square">
    Keep channel metadata and payment details accurate.
  </Card>

  <Card title="Availability management" icon="calendar-xmark">
    Avoid operating channels when unavailable.
  </Card>

  <Card title="Evidence preservation" icon="folder-open">
    Preserve evidence trails for contested payments.
  </Card>

  <Card title="Quality improvement" icon="arrow-trend-up">
    Treat cancellations and disputes as quality signals to improve operations.
  </Card>
</CardGroup>

<Note>
  Consistently following these practices will improve your operational standing and reduce the likelihood of disputes.
</Note>

<Warning>
  Operating channels when you're unable to service orders can lead to cancellations, disputes, and potential penalties. Always toggle your availability status appropriately.
</Warning>